Question: Where is my order?
All orders take 1-3 Business Day to Process and Ship. Monday - Friday 8am - 5pm. Weekends not included. Please allow 5-10 Business days for your item to arrive. Print on Demand items may take longer than 10 days due to the item being custom made. We currently shipped anywhere in the United States(including Guam and military bases). We do not ship anywhere internationally at this time. However, if you contact us directly we can work out a way to meet your demand if you are an international customer outside the USA.
Question: What Carriers do you use?
We use the following carriers to deliver our orders: USPS, UPS, FedEx. If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Question: What is your shipping rates?
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Question: I have a back order, how long will it take to get my order?
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. During Holidays or busy season, packages might be delay due to the volume of orders received or the carriers are overwhelm. There might be a longer delay and we asked for your patience.
Question: My order never arrived, now what?
Check your order confirmation email for the tracking. If that doesn't work, send us an email, tell us what you ordered and your order number, and we will help you out.
Question: My ordered arrived incomplete or damaged.
Take a deep breath and count to ten, then send us an email. Tell us what you ordered and your order number, and we'll help you out.